The IDEA site is temporarily unavailable due to a system issue.
Our technical team is working diligently to restore full functionality as quickly as possible. We will
share an update as soon as the site is back online. To ensure uninterrupted support, we have activated
our Business Continuity Plan (BCP). Please follow the guidelines below so we can continue processing
your orders seamlessly:
New Orders: Please send the input artwork along with complete work instructions, including the
required process (e.g., Embroidery or Vectorization).
Revision Orders: For any revision requests, kindly share the previously processed files. This
will help us complete the updates accurately and return the revised files promptly.
Client Details: We request you to provide the Customer Name and organization details to help us
identify and track the details.
Embroidery Orders: ae-in.digitizing@affinityexpress.com
Vector Orders: ae-in.artwork@affinityexpress.com
Customer Service (CC): customerservice@affinityexpress.com
We sincerely apologize for any inconvenience this downtime may cause and greatly appreciate your
patience and cooperation. Our team remains committed to providing you with timely and uninterrupted
support.